Please fully charge the Diver (with the provided USB cable) for at least 3 hours before using the player. Your computer must be turned on while connected to your player for charging. If charging with a laptop, please make sure it is plugged into a power source before charging.

1. Make sure that you use the provided USB cable.
2. Use the USB cable to connect the player to your PC and check that the computer recognizes the player.
3. Make sure the cable is properly inserted to the USB port.
4. If it still does not charge, you may need to reset your player. If you have the LCD model, you can press both [M] and [|<<] buttons at the same time to reset the player. If you have the non-LCD model, press the reset button until the player turns on and the red LED light appears.

1. Make sure the earphones are properly plugged into the earphone jack.
2. Our Divers will only play songs that are in .MP3 or ,WMA format. Other formats like MP4, WAV, AVI, WMV and iTunes will not work.
3. If you are using iTunes, you can convert the music files to MP3 by going into Edit > Preferences > General > Import Settings and changing the settings to import files as MP3. Then select the songs you want to convert, RIGHT CLICK and choose convert to MP3.
4. It’s also possible that the volume might be too low. Press Volume Up “+” button to increase the volume. You can view the video tutorial below which gives step-by-step instructions on how to convert your iTunes music.

The MP3 player will only recognize and play songs that are in .MP3 or .WMA format. If the songs are not in those formats, the player will not recognize the files and turn off automatically.

The MP3 player can be submerged up to 10 feet underwater.

Please contact us using our Contact Form. We will be able to send some smaller ear buds.